God of Gaming

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CRank: 10Score: 54450

Both Consoles Back, How Did MS and Sony do?

Well about 3 weeks ago I lost my PS3 to a bad Blu Ray drive. A week later my Elite got the three lights that turn the color of the devil. So over the last couple weeks I have been able to see how each company handles the repair service.

Sony- 
Called the night of the death to my console and was on hold for over an  hour so I gave up and called in the morning. Once connected the pleasant woman on the phone spoke perfect English and had me off the phone in 15 min.  Four days later my boxes arrived, yes for some reason Sony sent me two boxes. Not a big deal, I picked the one I liked best and sent it back with all the paperwork they requested. Sony requires a copy of your original receipt even if you have it registered on their site. Was not able to track progress on a website, waited till an email informed me of the shipping number.  16 days later I had received my PS3 from UPS. I received the same unit I sent in, no notes were in the box. Because the PS3's harddrive is built into the unit I had to backup important game saves to a USB thumb drive. This worked just fine but can be a bit annoying when having to move over many saves. Perhaps I could have saved them into folders to make the process easier but I was too excited to play a game of MLB The Show to care. Overall solid performance by Sony  and so far the fix worked perfectly.

Microsoft
Called the night of my red rings (laughing at the fact that both my systems died within 2 weeks of GTA), the person on the phone was very hard to understand but I pushed through it.  One thing MS does is pull all your info from their website when you register your console. They ask you to confirm info and that is it. Box shipped out and received 4 days later.  Packaging was not quite is good as the PS3 box but it did the job. No paperwork required as MS uses the bar code from the consle to scan in and gather info.  This is very handy as you can track the progress of your console right on their website. Both consoles were shipped to Texas which I find odd, must be something in the water down there that helps them fix electronics.  14 days later my package was delievered.  Opening the box MS did in fact send me a black console , I was a bit worried that perhaps my black Elite console would turn into a white premium. The plastic was tight around my consle as if it were new, the front of the console covered in the tight plastic from new electronics. There were  a couple things inclosed, one describing how to re-connect my controller to the console (duh) and a letter from MS letting me know they shipped me a new console so that I could get back into the game sooner. Along with this was a free month of Xbox LIVE for my trouble.   Since the 360's harddrive is external I snapped it on and it instantly pulled all of my settings over to the new console. Profiles, saves and settings were good to go.  Overall well done MS.

So final grades.

Both companies performed great and actually got me gaming sooner than they quoted. Microsoft showed a bit more sympathy for the dead system but perhaps that is because they have had plenty of practice.  Sony had better customer service on the phone but MS shined with the up to the minute web status.

I am happy to report that both companies came through and performed at a high level when their product breaks down. 

Remember to buy extended coverage!

kingsg5845d ago

My PS3 also broke down around the time, not big deal things happen.
I dont own a 360 so i cant speak for MS. But Sony treated me just fine. but i can say that i was able to track my PS3 by UPS tracking, an they did ship my system earlier than i was told.
Im a sony fan, so i support the movement.

LinuxGuru5842d ago

The PlayStation's hard drive is NOT "built in to the unit."

For crying out loud, you undo ONE screw and slide it out...that's it.

In fact, I saved the hard drive from my last dead 360 (it's also a 2.5" laptop HDD), and I will use it if I ever have a problem with my 60GB drive.

I thought it was kinda funny when I stuck the 360's drive into my PS3 and then proceeded to format it.

It was like....wiping my old 360's brain...it felt good, LoL

60°

Former Deviation Games Devs Have Formed A New Studio At PlayStation To Work On A New IP

Former Deviation Games developers have formed a new studio at Sony Interactive Entertainment in order to work on a brand new PlayStation IP.

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twistedvoxel.com
Tacoboto8h ago

Well that's an awesome and very surprising turnaround. Cheers to the new studio and what they'll build!

RaidenBlack5h ago

Likely to continue their FPS project

isarai4h ago

That's..... confusing, so shut down but just reformed and same employer 🤔 sounds like pretty much what happened to Japan Studio basically just being rebranded as Asobi

ocelot073h ago

It is odd one I don't know how business deals work or the law of that kind of stuff. But is it possible Sony reached out and said hey we want you apart of Sony but don't want to purchase you for what ever reason. How about use disband and we will open a studio and hire you guys type of thing. Is that even possible?

isarai2h ago

Maybe it's to void/bypass some contract? I have no clue

160°

Nintendo of America never planned on bringing Xenoblade to North America despite announcing it at E3

These days Xenoblade is one of Nintendo’s bigger franchises – at least when it comes to RPGs – but that wasn’t always the case. The first entry came out in English more than a year after its Japanese launch, and that was for European fans only.

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nintendoeverything.com
shinoff218312h ago

Would've been yet another whack move on Nintendo. I'm glad they did. It's one of the few games I got the switch for.

XiNatsuDragnel10h ago

Well nintendo if you didn't do that big l

Knightofelemia4h ago

I guess Nintendo forgets how boosting sales numbers work. Why lock a game to a certain region or certain regions? You want sales number then flood the market and release the game in every region.

Lionsguard2h ago

I just don't understand why companies enjoy locking software behind such specific things. Imagine if Minecraft was only available for Xbox 360 and only North America and never again on anything else..

60°
7.5

Review - Heading Out (PC) | WayTooManyGames

WTMG's Kyle Nicol: "Heading Out combines genres and styles which might sound incompatible at first glance, but did so in a very interesting manner, resulting in a truly unique roguelike experience. I, for one, really liked the presentation as well, with its slick visuals and soundtrack. It’s not entirely perfect, as the driving could have been more polished, and the pop-in glitches really took me out of the experience at times. That being said, it’s a game unlike any other out there, which wlll definitely keep you engaged through a good few runs."

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waytoomany.games